Customer Service
Not feeling it? No problem! Just take a minute to read of our Returns Terms & Conditions below and we’ll get your return happening for you quick smart. We want you to feel comfortable and protected in your new Ianaustin, so we offer free returns and refunds for all change of mind purchases made through Click & Collect.
ACCESS FOR ALL
Our guests come to our websites with a variety of lived experiences, which encourages our work to enable access and inclusion. We want our guests to feel their best when visiting our websites. That is why we are taking careful measures to build meaningful connections and experiences for individuals of all ability levels. Just like in our stores, we strive to discover and implement innovative solutions that create a fun and welcoming digital experience on websites and mobile app. “At Ianaustin, we are committed to our Impact Agenda and IDEA commitments, which include reflecting the diversity of the communities we serve and operate in by 2025 and creating an environment that is equitable, inclusive, and fosters growth,” said Stacia Jones, Vice President, Global Head of IDEA.
In general
We deliver your parcel with GLS, Bring or UPS parcel service. We offer free shipping on all orders over 110 euros.
Shipping on orders within EU costs 8 euros.
